Terms of Service

Last updated: March 19, 2026

This website is operated by ELANE STUDIO. Throughout the site, the terms “we”, “us” and “our” refer to ELANE STUDIO. ELANE STUDIO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

This website and store are operated by Sterling Story LLC, which is the legal entity responsible for ELANE STUDIO.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. We reserve the right to update, change or replace any part of these Terms by posting updates on our site. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 — ONLINE STORE TERMS

You represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws applicable to you.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

Your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer by the relevant payment processor.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time, in accordance with applicable consumer protection laws.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities. These products are subject to return, cancellation, refund, or exchange only according to our Return & Refund Policy and your mandatory rights under applicable consumer law.

We have made every reasonable effort to display as accurately as possible the colors, materials, and images of our products, including shapewear and apparel. We cannot guarantee that your device’s display of any color, texture, or finish will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction where permitted by law. All product descriptions, materials, sizing, availability and prices are subject to change at any time without notice.

SECTION 5A — SIZING, FIT AND GARMENT CARE

Sizes and fit may vary depending on the design, fabric, compression level, and manufacturing tolerances. Size charts are provided for general guidance only. It is the customer’s responsibility to review the size chart carefully and select the correct size before purchase.

Care and washing instructions must be followed to help avoid damage, stretching, shrinkage, color transfer, or loss of elasticity. We are not responsible for damage caused by improper wear, misuse, or failure to follow garment care instructions.

SECTION 5B — SHAPEWEAR USE AND EXPECTATIONS

Our shapewear products are designed to provide shaping, compression, and fit support. Results and fit may vary from person to person depending on body shape, garment size selection, styling, and personal preference.

Product descriptions, images, and marketing materials are intended to provide a general representation of the item and its intended effect, but individual results may vary.

SECTION 6 — BILLING INFORMATION

We reserve the right to refuse or cancel any order in accordance with applicable law. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address, billing address, and payment details, so that we can complete your transactions and contact you as needed.

SECTION 7 — OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

SECTION 8 — THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

SECTION 9 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send certain specific submissions or creative ideas, suggestions, proposals, reviews, or other materials, whether online, by email, by post, or otherwise, you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use them in any medium, subject to applicable law and our Privacy Policy.

SECTION 10 — PERSONAL INFORMATION

Our processing of personal information is governed by our Privacy Policy and is intended to comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, where applicable.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, subject to applicable law.

SECTION 12 — PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; or (h) to interfere with or circumvent the security features of the Service or any related website.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the maximum extent permitted by law, we do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer rights.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless ELANE STUDIO and Sterling Story LLC, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party, except to the extent such indemnity is unenforceable under applicable consumer law.

SECTION 15 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

SECTION 16 — TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

SECTION 17 — ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

SECTION 18 — GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of New Mexico, United States, without prejudice to any mandatory consumer rights that may apply under the laws of the country in which you reside, including the United Kingdom where applicable.

SECTION 19 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 20 — CONTACT INFORMATION

Email: support@elane.com
Trade name: ELANE STUDIO
Legal entity / address: Sterling Story LLC, 5203 Juan Tabo Boulevard Northeast, Albuquerque, New Mexico, United States

Customer Support Hours

Monday – Friday: 9:00 – 18:00
Saturday: 9:00 – 16:00
Sunday: 9:00 – 14:00